Communication Equipment Mechanics, Installers, and Repairers CareerSearch.com
Career Search Most communications equipment operators work as switchboard operators for a wide variety of businesses, such as hospitals, hotels, telephone call centers, and government agencies. Switchboard operators use private branch exchange (PBX) or voice over Internet protocol (voip) systems to relay incoming, outgoing, and interoffice calls. They also may frequently handle other clerical duties, such as supplying information, taking messages, and greeting and announcing visitors. Technological improvements have automated many of the tasks handled by switchboard operators. New systems automatically connect outside calls to the correct destination or to automated directories, and voice-mail systems take messages without the assistance of an operator. Despite the increasing automation of telephone call routing, however, some callers still require the assistance of an operator. Many callers have general requests, but do not know the person or department with whom they wish to speak. Switchboard operators use their knowledge of the duties and responsibilities of different departments to correctly direct calls. Work environment. Most communications equipment operators work in pleasant, well-lighted surroundings. Because communications equipment operators spend much time seated at keyboards and video monitors, employers often provide workstations designed to decrease glare and other physical discomforts. Such improvements reduce the incidence of eyestrain, back discomfort, and injury due to repetitive motion.Median hourly earnings of wage-and-salary switchboard operators, including answering service, were $10.88 in May 2006. The middle 50 percent earned between $9.14 and $13.29. The lowest 10 percent earned less than $7.71, and the highest 10 percent earned more than $15.93. careersearch.com
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