Website Hosting Comparison? Top Two Customer Support Features
When looking for a good webhosting company to use, a website hosting comparison search must go beyond some of the basic features that end up being basically the same on all of them. One of the most important is what kind of customer support is given. It should be the first thing you look for on any website hosting review article. It does not matter if you are new to web hosting and have thousands of questions, or an experienced website designer, there will be questions, glitches, or advice that customer service representatives are trained to help you out with.
In the world of instant information, people sometimes get all worked up about slow response time, There are plenty of situations where that is an overreaction, but webhosting customer service is not one of them. Website hosting comparison for customer service must be closely analyzed. Most people are in the middle of an online project when the question, glitch or need for advice comes up, so they will need a quick way to get answers. A good webhositng company will have great 24/7/365customer support.
Here is a website hosting comparison on the two most important 24/7/365 customer support features:
Live Chat: This is the ultimate. Any time, day or night, anywhere in the world, you can click on Live Chat and a real live representative of the company is there to help you. The delay in connecting to the real live person should be minimal. Anyone can type in a questions and they will get an answer. Company representative will stay with you as long as you need them.
You must be careful with this feature, there are live chat options with a pretend real person, that really is a computer who reads key words and phrases and gives the most common answer. Some times this works, but many times, they miss the nuance and the customer is ready for the looney bin– yelling at the computer screen, writing vile and terrible things to this pretend person that keeps answering, they did not understand the question. With webhosting, you cannot quit then and there to find a new company because you are in the middle of something and cannot change plans until at least this is finished. So be very sure, when they advertise Live Chat it is a real person.
As you read webhosting review information or different companies you will find that one of the more popular companies, Host Gator is known for their real person Live Chat support that is convenient and easy to use. Some companies even came up with a clever names for this feature called the “Guru Crew,” is A2 Hosting and Fat Cow calls it their “Moo Crew.” As you read through other website hosting reviews, you will find company like InMotion listed as having a Live Chat option. An interesting company to research with your website hosting comparison research is SuperGreen Hosting, that has the Live Chat and is working to run the company with the least negative environment effect by reducing carbon footprints by planting trees that equal the negative effect of electrical emissions.
Toll Free Phone support 24/7. This feature also gives you immediate access, and again you want to be sure there is a way to get a real person, on the other end of the line, not like the fake person you talk to when calling the phone company! For some people this will be a more effective way of communicating.
Network Solutions and Blue Host are examples companies that offer phone support without Live chat and take they pride themselves in the quality support they give. Many of the good webhosting companies provide both, top notch live person phone and live chat Super Green Hosting, Fat Cow is one of them.
With reliable and instant customer support, you know you won’t be left hanging from the tree of frustration. Be sure to pay attention to uptime percentages in your website hosting review of Live Chat options. It must be 99.9% or higher, as that translates to only an average of 1.5 minutes a day of down time. For many the bottom line of their website hosing comparison experience will whether there is 24/7/365 instant support available.
